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Job Opportunities

Community Operations Manager
Amsterdam – 32/40 uur

 

About The Next Women

To date The Next Women has designed and built a powerful network of leading entrepreneurs. We have formed ourselves into a trusted partner where it comes to supporting the entrepreneurial trajectories of women through learning programmes, exclusive member gatherings, coaching classes, international pitch competitions and executive partnerships that enable growth.

We are also known for our annual highlight The Next Women Top 100 and Women to Watch, our unique and anticipated presentation of high-achieving women who, through us, can empower and inspire other women to be their own best entrepreneurial self.

We are a young team, eager to fulfill our mission to build a topnotch growth network for female entrepreneurs. We are women on the moon who get things done and welcome those who dream of creating the best possible launch pad for women (co-)led companies. Is it your wish to contribute to an empowered community of high achievers, join us in setting the tone for The Next Women. 

Community Operations Manager

The Next Women Community Operations Manager is responsible for managing operations for the growth network, including the networks’ application workflow, budgeting workflows, and infrastructure for the entire team. They own the Community Operations handbook.

The Community Operations Manager reports to the Managing Director of The Next Women.

Responsibilities

Support Community Programmes. Support the Fempower your Growth, Coaching Hours, Digital Assemblies, Executive Board, Boardroom Sessions, Funding Morning as well as The Next Investor Class, as well as any new programs that are created, and the associated community programmes application workflow. This includes responding to all in-bound applications and requests from programme members as we work towards further automating these flows.

Implement, maintain, and troubleshoot. Actively participate in the implementation of, and then lead the maintenance of the automated community programme workflow. This includes improving and troubleshooting related processes and working cross-functionally with the digital and customer relationship team members.

Maintain tool stack. Maintain the tool stack required for all community relations and its operations. This includes, but is not limited to: Hubspot, Mailchimp, Later, Asana, Slack, and Google Analytics.

Maintain budget. Establish quarterly budgeting processes. Maintain and lead a regular planning and reporting cadence for the growth team.

Improve efficiency. Maximize the team’s efficiency, productivity, and performance.

Measure effectiveness of community programmes. Partner with all Programme Managers on the team to measure and report the success and effectiveness of their programs. In doing so, you will also be working closely with the Social Marketing Operations, and include data and analytics.

Maintain Community website page content. Ensure that we have up-to-date content on our community platform and liaise with the web team to ensure the design and UX is consistent with the rest of the website.

Monitor changes. The Next Women moves very quickly, an aspect of this role is keeping up with all the changes that occur in the product and offerings. This role will keep abreast of changes and make sure that the programs adapt.

Requirements

◊    You thrive at developing process improvements and are an excellent critical thinker.

◊    You share our values (connect, grow and thrive), and work in accordance with those values.

◊    You thrive at developing new approaches and refining existing processes to enable teams to work more efficiently.

◊    You are pattern-seeking and enjoy creating replicable, scalable processes.

◊    You love making sure community members have the best experience possible as they interact with our tools and systems.

◊    You excel at working cross-functionally or with multiple stakeholders.

◊    You have excellent written and spoken English language communication skills.

◊    You have had experience working in a customer, or community-facing environment, and are able to communicate effectively and empathetically.

◊    You are very detail oriented.

◊    You have proven experience creating documentation and process-oriented content.

Nice-to-haves:

◊    Familiarity using digital tools that the team uses.

◊    Experience creating and maintaining budgets.

◊    Change management skills.

◊    Experience updating website copy or making website edits.

◊    Vendor-management, negotiation, and procurement experience.

◊    Data-oriented and familiar with defining and implementing key performance metrics.

Note: We strongly encourage people from underrepresented groups to apply. Even if you do not meet 100% of the requirements, we encourage you to apply if you believe you would be a great fit!

Performance Indicators

◊    Time to approve community programme applications.

◊    Percentage of manual vs. automated application processes.

◊    Member/contributor satisfaction for community programs.

◊    Number of community programme applications solved.

◊    Ability to process a community programme application in the time promised our customers; 5-10 business days.

What we offer

◊    An opportunity to grow to where you can take us and we are interested in what that means to you.

◊    Flexible hours where possible.

◊    Market conform salary and holiday.

Top reasons to work for us

◊    Mission: Build a resilient growth network for female entrepreneurs.

◊    Values: Connect, grow and thrive.

◊    Flexibility and responsibility.

◊    Diversity and inclusion are inherent to our mission.

◊    Remote working is now stranger to us.

◊    Collaboration is key across all team members and we do so in a weekly stand-up.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.

◊    Qualified candidates will be invited to schedule a 30 minute screening call.

◊    Qualified candidates will attend a one 60 minute call with one of uor programme managers and or our Managing Director, during which time they can expect to provide a writing sample.

◊    Qualified candidates will be invited to two or three 45 minute interviews with members of the team. During this time the candidate can expect topics on communication, required skills for the job, values.

Application 

You can apply via this form:

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